Information Security
Information Security Policy
Himanchal Trading Pvt. Ltd. is the authorized exclusive importer/distributor of DHC Brand in Nepal. At DHC Nepal, we highly value the privacy and trust of our customers. Therefore, we strictly adhere to the following information security policies to ensure transparency and protect your personal data.
By using the website [www.dhcnepal.com](https://www.dhcnepal.com), you agree to our Privacy Policy. You may visit our website without providing any personal information. Your identity remains anonymous unless you create an account and log in.
1. Collection of Personal Information
Your personal information will be collected and used for the following purposes:
- Processing and delivering orders placed on [www.dhcnepal.com](https://www.dhcnepal.com).
- Sending delivery notifications and providing customer support.
- Offering information related to DHC products and promotions.
- Managing your account and improving website functionality.
- Sending newsletters and marketing updates (you may unsubscribe at any time by clicking the "unsubscribe" link in emails or by contacting our support team).
2. Third-Party Partners and Affiliates
DHC Nepal ensures that your personal information will not be sold, shared, or exchanged with any third party. However, we may collaborate with trusted service providers, including:
- Payment gateway providers for secure transactions.
- Google Analytics or other third-party tools to analyze website usage and improve customer experience.
- Delivery service providers to fulfill orders.
DHC Nepal is not responsible for the content, reliability, or services offered by third-party websites linked from our platform.
Cookies and Tracking Technologies
We collect certain data automatically through cookies to enhance user experience. This includes remembering preferences such as language settings and improving website performance. You may disable cookies in your browser settings.
3. Personal Information Security
DHC Nepal is committed to protecting your personal data through:
- Restricted Access: Only authorized personnel can access personal information.
- Secure Storage: Customer data is stored in secure servers with encryption technology.
- Cybersecurity Enhancements: Regular security updates are conducted to prevent unauthorized access and protect user data.
In certain cases, we may disclose personal information if required by law, to prevent financial fraud, or to protect the safety of our customers.
4. Payment Security Policy
Online transactions on [www.dhcnepal.com](https://www.dhcnepal.com)are securely processed through licensed payment gateway providers. Your payment information is encrypted and protected under strict security standards.
If you encounter any issues related to payment security, please contact the respective payment gateway provider for assistance.
5. Privacy Policy Updates
DHC Nepal reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on our website.
Customers will have the option to accept or decline the updated policy regarding data usage.
For any inquiries related to our privacy policy, please contact us at:
📧 Email: support@dhcnepal.com
📞 Phone: +977-9808842447
🌐 Website: [www.dhcnepal.com](https://www.dhcnepal.com)
Thank you for trusting DHC Nepal!